We use Royal Mail Special Delivery (next day) for the shipping of orders to UK addresses. For international shipments we use the Royal Mail International Tracked and Signed for service. These services require signature on delivery. The cost of delivery to the UK and European Union is included in the cost of the goods purchased over £150, and charged at £4.95 on orders less than £150. (See ‘Multiple Orders’ below). For goods being sent to the USA, Canada, Australia and New Zealand a shipping charge of £15.00 applies. Attention of customers requiring shipment to addresses outside the UK is drawn to the section on additional postal charges, customs clearance and duty payable below.
Please note if this is your first order being placed on our website, for security reasons and as a general rule goods can only be delivered to the billing address where the credit/debit card used for payment is registered.
In special circumstances and for convenience it is possible to have items delivered to a business address where the person making the payment is employed. In such cases and to protect all parties against fraud some online checks may be carried out to authenticate the delivery address. This is done before an order confirmation is issued. It is the customer’s responsibility to ensure that any such third party is both willing and able to accept deliveries on their behalf. The attention of customers is drawn to our Terms and Conditions regarding transfer of title in the goods if they are being signed for by someone other than the purchaser (eg: another person resident at the delivery address, business receptionist).
We are unable to deliver to PO Box or BFPO addresses.
Delivery Time. Our aim is to dispatch within 2 working days of order and we will contact you if it is likely to exceed 5 working days so you can review whether you wish to proceed. Please note that all of our products are assembled by hand in our UK workshop and most are made to order.
UK SHIPPING. All UK shipping to UK addresses is free of charge on orders over £150 and £4.95 on orders below £150. We use Royal Mail Special Delivery (typical next day delivery) and a signature will be required. If no-one is available to sign for the package then the Postman will leave a card indicating the Post Office from which the package can be collected. The purchaser will be required to provide ID when collecting the package details of which can be found at http://www.postoffice.co.uk/mail/collection-services. The cost of items returned to us by the shipper due to delivery failure/failure to collect will be refunded to the customer less £15 to cover the cost of outward/ return shipping and transaction charges.
The date of delivery and the date of transfer of title in the goods to the purchaser is the date on which the package is signed for at the delivery address.
EU SHIPPING. Shipping to EU countries is included in the cost where orders exceed £150.00. A charge of £4.95 is applied where orders (before shipping charges) are £149.00 or less. Carriage is by Royal Mail special delivery in association with national postal services in the destination country (typical delivery from dispatch is 2-3 days). The customer is responsible for ensuring that someone is available to sign for the order at the destination address. Some postal services may leave notification of delivery failure and provide instructions as to when and from where the package may be collected or details of a future delivery attempt. In the event of failed delivery or non-collection and subsequent return of goods then the cost of the returned goods will upon receipt and inspection by Alistair R be refunded to the customer less the cost of outward/return shipping and a reasonable administrative charge.
INTERNATIONAL SHIPPING. We use the Royal Mail International Tracked. This is executed in the country of receipt by the applicable national postal service and their terms and conditions relating to final delivery to the addressee apply. Customers should note that postal services in the destination country may raise additional postage or delivery charges (customs or otherwise) over and above and outside the knowledge and control of Alistair R and these are not included in the price of the goods and delivery service sold. It is a condition of placing an order with Alistair R that the purchaser accepts that any such charges raised in the destination country are their liability and it is their responsibility to settle them.
IMPORTATION, CUSTOMS AND DUTY (SHIPMENTS OUTSIDE THE EU). It is a condition of placing an order with Alistair R that the person placing the order accepts full responsibility for:
a. ensuring that the importation of the goods into the country to which they have ordered delivery does not contravene any form of trade restriction or embargo - either national or international.
b. paying any duty (customs or otherwise), taxes or administration charges raised in the destination country and for complying with any administrative requirements that may arise from the importation of the goods they have ordered.
Post the United Kingdom leaving the EU all orders to EU countries will continue to be customs and duty free as Alistair R is based in the North of Ireland.
Multiple orders. Different delivery arrangements (tracked and signed) apply for multiple orders (more than 2 items). There is no additional charge for this although all or part of the cost may, at the discretion of Alistair R, be deducted from any refund given if part of the order is returned.
Urgent requirements. Please email email@example.com indicating what is required, where and when - and a telephone number so we can contact you if necessary. We will always do our utmost to prioritise such needs.