F.A.Qs

HOW DO I ORDER FROM ALISTAIR - R?
Ordering on alistairr.co.uk is easy and safe. Once you have found the item you would like to purchase, click on the purchase button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

IS ALISTAIR R ABLE TO ACCEPT BESPOKE OR SPECIAL ORDERS?
Please read the page on ‘Commissions’ which you can find at the top of this page just under our logo.

DOES ALISTAIR R OFFER VOLUME DISCOUNTS?
If you are considering a group gift (more than 3) then please email service@alistairr.co.uk with your ideas and include a phone number if you would like us to contact you to discuss it. A corporate gift or a memorable thank you for your ushers? Whatever the occasion discounts may be available depending on the quantity and collection desired. Please note that our pricing structure does not allow for wholesaling.

DOES MY JEWELLERY CONTAIN NICKEL?

All our 925 sterling silver and 18k gold jewellery is nickel free, but the base metal in some of our Vermeil jewellery may contain trace elements of nickel. Be aware that Nickel is naturally occurring and may be present as a trace element in some semi precious stones and minerals stones. It is therefore possible that a small number of people who are hypersensitive may suffer a reaction.

HOW SHOULD I TAKE CARE OF MY JEWELLERY?

Many factors can influence the condition of jewellery and to make sure it gives enjoyment for years to come it is important to look after it, ensuring it is worn appropriately, properly cleaned, repaired, stored and not put at risk of damage. Stones, particularly semi precious and mineral stones should be treated as fragile objects and are particularly vulnerable to breakage due to shock (eg: dropping on a hard surface). They may chip or shatter. You may wish to insure your jewellery against such accidental damage. Be aware that stones will in all likelihood be permanently damaged if cleaned using techniques other than by the method recommended below. Always protect your jewellery from knocks, scratches, chemicals (including cosmetics, sun screens, bleach, cleaning materials etc) sunlight and extreme heat/cold.  You should apply any make up, lotions, skin medications, suncreams etc, allow them to dry and remove any such residues from your hands before putting on your jewellery.  Above all apply common sense and ask for advise from a jewellery professional or contact us if in doubt. 

HOW SHOULD MY JEWELLERY BE CLEANED?

We advise cleaning your stones with a clean, soft, lint-free cloth after wearing. Silver will tarnish gradually over time – a natural process. To remove light tarnishing use a soft lint-free cloth to gently buff the silver. To remove firmer tarnish a cloth impregnated with ‘silver polish’ can be used very gently on the silver parts of our cufflinks. Ensure that the stones are avoided as most semi-precious stones are porous and/or have small fissure lines which may cause the polish to penetrate the surface leaving unsightly and permanent stains. They may also scratch or abrade the surface. Do not use tissue paper or paper towels to clean metal as they also can cause abrasion. Regular care will prevent the silver developing a heavy tarnish.  To restore them from such a condition should only be done professionally by a reputable jeweller - whom we would recommend you should consult for advice.

WHAT ADVICE CAN YOU GIVE ON THE WEARING AND STORAGE OF MY JEWELLERY?

Always protect your jewellery from damage while wearing taking particular care that is in not in contact with other hard objects or abrasive material you might be wearing that may make contact or rub against it causing damage.  Always apply lotions or perfumed products and allow them to dry BEFORE putting on your jewellery making sure your hands are clean.  Remove jewellery before you shower or bathe, particularly on the beach. 

Ensure that your jewellery is free of any abrasive material (e.g.: sand) before cleaning. After wearing, we advise cleaning your stones with a clean, soft, lint-free cloth and always store it in its original box in a cool dry environment.

Take care when handling your jewellery as damage is likely to occur if items land on a hard surface.

Plated or “Vermeil” chains should be treated with particular care so that the layer of plated metal does not become worn.

WHAT IS VERIFIED BY VISA?
Verified by Visa is free to Visa cardholders and was developed to help prevent  unauthorized use of Visa cards online. Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online.

Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A Verified by Visa window will automatically appear and your visa card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase. At stores that aren't participating in Verified by Visa yet, your Visa card will continue to work as usual.

WHAT IS MASTERCARD® SECURECODE™?
MasterCard® SecureCode™ is a new service from MasterCard and your card
issuer that provides added protection when you buy online. There is no need to
get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online.

Every time your pay online with your MasterCard or Maestro card a box pop up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.

WHERE WILL ALISTAIR R SHIP TO?
We are only able to accept on-line orders to addresses within the United Kingdom and Ireland. For security reasons the delivery address must be the same as that to which the card used for payment is registered or to a professional corporate address. If this presents a problem then please contact us at enquiries@alistairr.co.uk. If someone is not available to receive/sign for the package when it is delivered then it will be held at the local post delivery office and you will be notified from where and when you can collect it.  You will need to have photographic ID (driving licence, passport or other official government issue ID) in order to sign for the package. If you wish it to be delivered to a third party address or workplace please email enquiries@alistairr.co.uk.

WHAT ARE THE DELIVERY TIMES AND RATES?
All orders will be delivered by Standard Delivery – the cost included in the price of the item(s) purchased per address. Please allow 5 working days for delivery items are handmade in our UK workshop - most to order. A tracking number and web link will be emailed on dispatch of the item and you will receive an email from Royal Mail pre-delivery (UK deliveries only) confirming the delivery date .

HOW DO I RETURN UNWANTED ITEMS
To return or exchange your purchase please follow the instructions which you will find in the ‘Refund’ tab at the bottom of the home page. Providing that the goods are returned as per the instructions within 28 days of purchase a refund will be issued to the original form of tender and processed within 10 days of the return.

If any discounts (multiple purchases) were applied to the original purchase then any refund will be calculated on the basis of the discounts that would have been applicable on the amended purchase.

If you have any questions please email service@alistairr.co.uk or call 020 7190 9554

HOW IS MY GIFT PACKAGED?
All gifts arrive in the Alistair R cufflink box which is shipped together with a black court envelope and postcard in a black padded envelope. The outer packaging for shipping is discreet and non-branded.  If you are giving the cufflinks as a gift then do put the cufflinks in their box into the court envelope and use the postcard to write a message if you so wish

WHAT ARE THE PHONE HOURS?
You may contact us by telephone from 9.30am – 4.30pm Monday to Friday (ex bank holidays)

HOW CAN I CHECK ON AN ORDER I PLACED ON ALISTAIR R
To check on the status of an order or verify shipment, please call 020 7190 9554 or email service@alistairr.co.uk

IS IT SAFE TO ORDER ON ALISTAIRR.CO.UK?
Yes, it is safe to order on alistairr.co.uk. We use the services of Global Pay who are a highly respected payment services provider independent of us. They are experts in their field and use industry-standard encryption technologies when transferring and receiving customer data. Alistair R does not hold any of your financial information and will use the delivery address and contact information you supply solely for the purposes of fulfilling your order.

WILL YOUR INFORMATION BE SHARED WITH ANYONE ELSE?
No. You are advised to check the privacy policies of Wordpress, Facebook and Instagram if you choose to follow Alistair R on those media.